Delivery & Returns
*ALL CHRISTMAS DELIVERY DEADLINES HAVE NOW PASSED*
Orders placed between 20th December & w/c 7th January will be dispatched from 7th January onwards.
NON PLASTIC BEACH DELIVERY & RETURNS
We hope that you love our products as much as we do, and so if that is not the case then please be sure to contact us as soon as possible so we can help resolve things quickly. Email firstname.lastname@example.org
Once we receive your order we review and process it, then usually dispatch within 1-2 days.
- Express Shipping is via Royal Mail 1st Class which takes 1-2 days to arrive (£3.95)
- Standard Shipping is via Royal Mail 2nd Class which takes 3-5 days to arrive (£2.95)
- Shipping to European addresses is via Royal Mail Standard International which takes 5-7 days to arrive. This is NOT tracked. (£8.00)
Rest of the World
- Shipping to International addresses (outside of Europe) is via Royal Mail International post. This typically take 1-3 weeks to arrive. Please allow for possible delays through customs. (£20.00)
Customs & Import Tax
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
Please make sure that the delivery address & postcode are correct as we cannot be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control, we cannot be responsible for any delivery delays.
If you wish to cancel your order you need to contact us ASAP. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery.
QUALITY & RETURNS
If you have any question about product quality or need to return a product, then contact us as soon as possible by email at email@example.com
if you have simply changed your mind, please contact us within 14 days of receiving your item. We can accept returns of goods in an unused condition. Buyers will be liable for postage costs.
STANDARD DELIVERY (£2.95) Order by 9pm on Monday 17th December
EXPRESS DELIVERY (£3.95) Order by 9pm on Wednesday 19th December
INTERNATIONAL ORDERS (ALL DEADLINES NOW PASSED)
Sun 2 December Africa, Middle East
Wed 5 December Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)
Thu 6 December Caribbean, Central and South America
Sat 8 December Greece, Turkey, Australia, New Zealand
Wed 12 December Canada, Czech Republic, Italy, Poland and USA
Tue 11 December Finland, Sweden
Thu 13 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Sat 15 December Belgium, France, Ireland, Luxembourg
Whilst these are recommended deadlines, we cannot be held responsible for delivery delays due to issues such as industrial action, extreme weather and other events outside our control.